In order to make the ordering process more simple and convenient for our customers, we have a company policy to offer free shipping on every order.
This is regardless of your location anywhere in the World.
Shipping forms a critical part of our supply process – our Toppers are made with extreme care and being a resin based product, they are definitely stronger than our clay competitors. But that doesn’t mean that we do not need to take care during the shipping process.
Our Toppers are all carefully packaged before they are shipped using foam, cardboard and plastic bubble wrap. We select only reputable shipping companies to manage the critical task of delivering your order – our preferred supplier being DHL.
Every customer is provided with an order tracking number and link that can be used to track the order status. We have a 100% success rate in shipping Toppers without breakage.
With our free shipping policy, you can be confident that our quoted product price on our website is exactly what you pay. We do not make money from your shipping payments, nor do we cut corners to try and improve our margin by selecting second rate shipping companies.
But most of all, our free shipping policy is a great way to say “Thanks for being a valued customer” and a demonstration to you of our commitment to an exceptional customer experience.