The team at Topperz Australia place Customer Service number one on our priority list, equal with the quality of our products. We feel that by ensuring your customer experience is a delight, you will remain part of our community in the longer term. We love to share in your special events and having you stick around with us is really important.
When we established Topperz Australia, we developed a Customer Service ethos that we are happy to share with you. We feel that being open will be a great representation of our customer first approach.
Our commitment to our customers is (the fun stuff):
– To be open and honest at all times. Whether it relates to the status of your order, the cost of our products or where our business is located, we will be honest with you
– To put the customer first. We realise that your special event is important. We will stretch to make sure that what you ask for is what you receive even if that makes things difficult for us
– To make things simple. We endeavour to make the ordering process and dealing with our customer services team simple and easy. We have simple pricing, easy ordering and friendly staff that will take all the hard work out of creating your special Topper.
– To make things fun! Let’s face it, this is a special occasion so why not enjoy it? We will make this experience something enjoyable and exciting for you. You will also see us have a lot of fun doing it too!
– To share your special occasion. We will take a genuine interest in your special event. It is important to us too.
Our commitment to our customers is (the important but boring stuff):
– Protect your data. We will protect your personal data and never sell or compromise it in any way
– Ship with Care. We will always use reputable shipping companies and never cut corners. We will provide you with tracking numbers for your shipments.
– Refund Accordingly. We will investigate any claims made and refund where we feel it is our ethical and moral duty to do so.
We are proud to operate Topperz Australia as an ethical and socially responsible company and are looking forward to having you as a valued customer.