We are pleased to announce the launch of our newest online enterprise, Topperz Australia! After lots of analysis, planning and hard work, we are really happy to see our vision for this company become a reality.
As CEO of Topperz, I was presented with some unique challenges in establishing this business. Despite having a great product and a highly capable team behind me, we needed to acknowledge that we were the new players in the market. We performed considered industry assessment and saw that this industry is negatively impacted by suppliers who, in the quest for a quick buck, are cutting corners and hurting customers. What is a truly great product, made by great people, is being devalued through less than ideal operating practices. The market seemed to be full of complaints, undelivered orders and broken Toppers. We made it our goal to address these issues head on as part of company values.
Here is what Topperz Australia will not do:
– Represent as something we are not (see below for who we are)
– Employ black hat SEO and tricky marketing practices
– Fail to see through an order to successful delivery
We are here to challenge the industry to improve quality levels and customer satisfaction. For us, the customer experience is the most important part of why we exist.
Here is who we are:
– We are Australian Owned and Managed
– Our customer services team are based in the Philippines and Australia
We do not pretend to have locations in the USA or the UK. We do not own multiple ETSY or EBAY accounts to hide negative ratings – we have one of each and will stand by our performance. We have one website and will stand by our performance there as well. Our staff are well trained, enthusiastic and positive. They are all compensated fairly and we do not exploit our workers. We have created a company culture that is positive, supportive and transparent. All our employees are encouraged to contribute ideas and are empowered to make decisions to support the customer experience. We have a happy and productive team.
To address quality issues, we have decided to offer only resin products. This prevents breakages and ensures that what you see when you approve shipping is what you receive. Clay Toppers are cheaper but we have done our absolute best to make sure that we are as comparable price-wise as possible. We have sought to make the purchasing process more transparent and offer free worldwide shipping. If it costs more than we have planned, we wear the cost. What you pay on the website is what it will cost you (unless you change your Topper design at the last minute of course!). We built a website that captures your inputs directly, makes photo uploads super easy and gives you a wide range of selections. Pricing for accessories is visible and upfront. If you don’t want to use the website to order your Topper, no problems, you can order via email at email@example.com or use live chat on the http://topperz.com.au website and we will do it for you.
Our commitment is to deliver a 100% satisfied customer experience driven by a great, fun team who will be as excited about your order as you are. The quality of our products is second to none and we will strive to deliver exactly what you purchase. We make the purchasing process transparent and fair. But most of all, we do things in time so we can make your memories come to life!